Customer Service - FAQ

Q: Are your shoes made from genuine leather?

A: We offer high quality genuine leather baby shoes all over the world.

Q: How much is the shipping fee?

A: We ship worldwide, the shipping fee is as below:
Stretch shoes to Canada & USA: US$2 per pairs;
Stretch shoes to other countries : US$4(1 paris), US$8(2-3 pairs), US$16(4-7 pairs);
Sneakers to Canada: US$10 per pairs;
Sneakers to USA: US$5 first pairs, US$2 for additional one;
Sneakers to other countries: US$8 per pairs.

Q: What forms of payment do you accept?

A: We accept Visa, Mastercard, cheque, money order. We also accept PayPal payment, our paypal account: info@jinwoodshoes.com. Or you can send payment directly to: paypal.me/jinwoodshoes

Q: How long before my order arrives?

A: Most international orders are delivered in 7-10 days. Please note: Customs clearance may delay the delivery of your order by up to an additional two weeks depending on your country.