Customer Service - Return & Exchange

Satisfaction Guarantee

At Jinwood shoes your complete satisfaction is our highest priority. Should you not be completely satisfied with our high quality Jinwood line shoes, you may return the unworn shoes within 30 days of purchase.

Quality Guarantee

If you should find a flaw in one of the shoes, you may contact the retailer you purchased from or call Customer Service at Jinwood Shoes at 604.288.9688 and the retailer store or Customer Service will follow up promptly and to your satisfaction, including a possible full refund.

Size Chart

The best fit for our shoes is to start out with the shoes a little big for the foot. You can use a sock to allow the shoe to fit properly. Once the child's foot grows a little more you can put the shoe on without the sock to continue to get more use out of the shoe. You can do this because the natural materials such as leather will not create a bad odor when the child uses the shoes barefoot.